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Bank Name : Phnom Penh Commercial Bank

Job Title : Card Call Center Officer

Job Location : Phnom Penh

Position : Card Call Center Officer

Main Job Tasks and Responsibilities:

  • Monitor daily card activities and authorizations.
  • Answer calls professionally and respond to customer’s inquiries related to banking products and services information especially VISA card as quickly as possible.
  • Handle and resolve customer complaints with supporting the cardholder request.
  • Identify and escalate priority issues to the superior.
  • Produce card authorization reports and report issue / problem to the superior in a timely manner.
  • Provide outstanding and consistent services to provide solution to customers.
  • Create and maintain an environment which is easy and friendly experience for customer through highly professional service level.
  • Research required information using available resources.
  • Perform other duties assigned by the superior.
  • Join marketing activities to support branch.

Education and Experience Requirements:

  • At Least 1 years experience in Call Center Department in banking industry.
  • Fully understanding the card system process.
  • Excellent with interpersonal and communication skills.
  • Ability to multi-task in a team and meet deadlines.
  • Self-motivated, independent and good team leader and player.
  • Able to work at Day and Night Shift Times.
  • High proficiency spoken and written of English( Other Languages are a plus).
  • Creative, dynamic, flexible, self-direct and self-motivated team player.
  • Committed, hard-working, and honest individual.
  • Willing to work under pressure.

How to Apply

Interested candidates please send your CV(Not bigger than 1mb) with recent photo and named file as Mr. XXX’s CV to the following address. Only short-listed candidates will be called for an interview.

Closing Date: 30th April, 2017

Contact

  • Phnom Penh Commercial Bank
  • HR Department
  • Tel : 096 54 69 946(Mr. Em Kum)
  • Phone : 023 999 508
  • Fax : 023 999 540
  • E-mail : hr@ppcb.com.kh
  • Web : www.ppcb.com.kh
  • Address : No 217, Norodom Blvd(St. 41), Sangkat Tonle Basak, Khan Chamkarmorn, Phnom Penh, Kingdom of Cambodia.