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Bank Name : Phnom Penh Commercial Bank

Job Title : Customer Satisfaction Professional

Job Location : Phnom Penh

Position : Customer Satisfaction Professional (1 Position)

As a Branch Manager, you are responsible for the development of overall business strategies and ensure smooth implementation of the strategies. You must ensure the branch functions effectively and cohesively towards the ultimate objective to generate maximum revenue and profitability. You will need to prepare and execute marketing plan for acquiring new customers as well as maintaining and enhancing relationship with existing customers. You are also required to prepare branch budget, execute action plan and monitor the performance in line with approved branch target

Main Job Tasks and Responsibilities:

  • Achieves customer service objectives by contributing customer service information and recommendations to bank operation staff.
  • Overlook, control and update daily morning customer service practice both Phnom Penh Branches and Provincial Branches
  • Will be responsible to perform basic troubleshooting of problems and devise solutions to both customer and staff operation;
  • Determines customer service requirements by maintaining contact with good customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
  • Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
  • Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems to prevent and attract customer;

Education and Experience:

  • Degree in Hospitality, Finance and Banking, Marketing or equivalent professional qualifications;
  • Local Candidate is priority;
  • Minimum of 5 years in a customer support role;
  • Creative, dynamic, flexible, self-direct and self-motivated team player;
  • Excellent in English communication & Interpersonal Skills;
  • Good command of speaking other languages is a plus;
  • Computer literacy;
  • Keeping calm and remaining tactful under pressure is a must and a bright personality that will make stand out from the crowd was included;

How to Apply

Note: Interested candidates please send your CV(Not bigger than 1mb) with recent photo and named file as Mr. XXX’s CV to the following address. Only short-listed candidates will be called for an interview.

Closing Date: 2017-09-30

Contact

  • Phnom Penh Commercial Bank
  • HR Department
  • Tel       : 017 654 992, 098 9000 50
  • Phone  : 023 999 508
  • Fax      : 023 999 540
  • E-mail  : hr@ppcb.com.kh
  • Web     : www.ppcb.com.kh
  • Address: No 217, Norodom Blvd(St. 41), Sangkat Tonle Basak, Khan Chamkarmorn, Phnom Penh, Kingdom of Cambodia.